{"id":15678,"date":"2026-10-13T12:48:21","date_gmt":"2026-10-13T09:48:21","guid":{"rendered":"https:\/\/ehrl.ee\/?page_id=15678"},"modified":"2026-10-13T12:48:21","modified_gmt":"2026-10-13T09:48:21","slug":"hotel-classification","status":"publish","type":"page","link":"https:\/\/ehrl.ee\/en\/hotel-classification\/","title":{"rendered":"Hotel classification"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":165,"comment_status":"closed","ping_status":"closed","template":"page-contact.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15678","page","type-page","status-publish","hentry"],"acf":{"block_repeater":[{"space":false,"flexible_content":[{"acf_fc_layout":"one_column_block","is_files_block_for_one":false,"one_column":"<div id=\"ehrl-hsu-page\" lang=\"en\">\n<section class=\"hs-section hs-tint hs-hero\" aria-labelledby=\"hs-intro-title\">\n<div><span class=\"hs-kicker\">Hotelstars Union<\/span><\/p>\n<h2 id=\"hs-intro-title\">Hotel star classification<\/h2>\n<p class=\"hs-lead\">Hotelstars Union (HSU) stars provide a unified, internationally comparable quality classification for hotels across Europe. In Estonia, star classification is administered by the <strong>Estonian Hotel and Restaurant Association (EHRL)<\/strong>.<\/p>\n<div class=\"hs-actions\"><a class=\"hs-btn\" href=\"#ehrl-tarnid-jargmised-sammud\">Start your application <span aria-hidden=\"true\">\u2192<\/span><\/a><a class=\"hs-btn hs-btn-secondary\" href=\"#ehrl-tarnid-tasemed\">Explore star categories<\/a><\/div>\n<p class=\"hs-quiet\"><a href=\"https:\/\/ehrl.ee\/eesti-tarnihotellid\/\">View classified hotels in Estonia <span aria-hidden=\"true\">\u2192<\/span><\/a><\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"https:\/\/ehrl.ee\/wp-content\/uploads\/2026\/08\/hotelstars_criteria_at_a_glance.jpg\" alt=\"Illustration of a hotel room with the Hotelstars Union logo\"><\/section>\n<nav class=\"hs-nav\" aria-label=\"Hotel star classification page sections\"><a href=\"#ehrl-tarnid-tasemed\">Star categories<\/a><a href=\"#hs-process\">Application process<\/a><a href=\"#hs-fees\">Fees<\/a><a href=\"#hs-validity\">Validity<\/a><a href=\"#ehrl-tarnid-jargmised-sammud\">Form and contact<\/a><\/nav>\n<section id=\"hs-validity\" class=\"hs-section\" aria-labelledby=\"hs-facts-title\">\n<h3 id=\"hs-facts-title\">Before you apply<\/h3>\n<div class=\"hs-facts\">\n<div class=\"hs-fact\"><span class=\"hs-number\">5 years<\/span><strong>Classification validity<\/strong><\/p>\n<p>The awarded star classification is valid for five years from the committee\u2019s decision.<\/p>\n<\/div>\n<div class=\"hs-fact\"><span class=\"hs-number\">90 days<\/span><strong>Renew before expiry<\/strong><\/p>\n<p>Submit your renewal application at least 90 days before your classification expires.<\/p>\n<\/div>\n<div class=\"hs-fact\"><span class=\"hs-number\">Up to 7 weeks<\/span><strong>Typical processing time<\/strong><\/p>\n<p>From submission of the application to the committee\u2019s decision.<\/p>\n<\/div>\n<\/div>\n<div class=\"hs-test\">\n<div>\n<h3>Check your hotel\u2019s readiness<\/h3>\n<p>Use the Hotelstars demo tool to check which star category best matches your hotel\u2019s current facilities and services.<\/p>\n<\/div>\n<p><a class=\"hs-btn hs-btn-secondary\" href=\"https:\/\/demo.hotelclass.info\/frontend\/demo.php\">Start the self-assessment <span aria-hidden=\"true\">\u2192<\/span><\/a><\/div>\n<\/section>\n<section id=\"ehrl-tarnid-tasemed\" class=\"hs-section hs-tint\" aria-labelledby=\"hs-levels-title\"><span class=\"hs-kicker\">Criteria 2025\u20132030<\/span><\/p>\n<h3 id=\"hs-levels-title\">Star categories 1\u2605\u20135\u2605<\/h3>\n<p class=\"hs-lead\">Select a star category to explore its requirements.<\/p>\n<div class=\"hs-callout\"><strong>A cumulative system.<\/strong> Each higher category includes the requirements of the lower categories. The heading shows the total number of requirements included in this overview; expand a category to see its additional requirements.<\/div>\n<details class=\"hs-level\">\n<summary><span class=\"hs-stars\" aria-hidden=\"true\">\u2605<\/span><span class=\"hs-level-name\">1 star \u2014 basic category<\/span><span class=\"hs-count\">18 requirements in total<\/span><span class=\"hs-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"hs-level-body\">\n<div class=\"hs-columns\">\n<div>\n<h4>Hotel facilities and services<\/h4>\n<ul>\n<li>Wi-Fi in public areas and guest rooms<\/li>\n<li>24-hour availability<\/li>\n<li>Staff physically present at the hotel for at least 8 hours, or 24-hour self-service check-in and check-out<\/li>\n<li>Restaurant (except hotels offering breakfast only)<\/li>\n<li>Continental breakfast<\/li>\n<li>Daily room cleaning<\/li>\n<li>Towel change on request<\/li>\n<li>Cashless payment available<\/li>\n<li>International plug adapters \/ chargers<\/li>\n<\/ul>\n<\/div>\n<div>\n<h4>Guest room<\/h4>\n<ul>\n<li>Shower\/WC or bath\/WC and a mirror in every room<\/li>\n<li>Body wash or shower gel and shampoo<\/li>\n<li>Room-darkening facilities<\/li>\n<li>One seat<\/li>\n<li>Table, desk or similar work surface<\/li>\n<li>Storage facilities<\/li>\n<li>TV with a programme guide and remote control<\/li>\n<li>Toiletries on request<\/li>\n<li>Extra bed \/ baby cot on request<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/details>\n<details class=\"hs-level\">\n<summary><span class=\"hs-stars\" aria-hidden=\"true\">\u2605\u2605<\/span><span class=\"hs-level-name\">2 stars<\/span><span class=\"hs-count\">21 requirements in total<\/span><span class=\"hs-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"hs-level-body\">\n<div class=\"hs-columns\">\n<div>\n<h4>Additional requirements<\/h4>\n<ul>\n<li>Sewing kit on request<\/li>\n<\/ul>\n<\/div>\n<div>\n<h4>Guest room<\/h4>\n<ul>\n<li>Hand towels and bath towels<\/li>\n<li>Bedside light<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p class=\"hs-note\">The requirements of the lower star categories also apply. This section shows the additional requirements for this category.<\/p>\n<\/div>\n<\/details>\n<details class=\"hs-level\">\n<summary><span class=\"hs-stars\" aria-hidden=\"true\">\u2605\u2605\u2605<\/span><span class=\"hs-level-name\">3 stars<\/span><span class=\"hs-count\">30 requirements in total<\/span><span class=\"hs-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"hs-level-body\">\n<div class=\"hs-columns\">\n<div>\n<h4>Hotel facilities and services<\/h4>\n<ul>\n<li>Bilingual staff<\/li>\n<li>Staff physically present for at least 10 hours, or 8 hours combined with 24-hour self-service check-in and check-out<\/li>\n<li>Breakfast buffet or an equivalent breakfast menu<\/li>\n<li>Guest laundry and ironing services, wake-up service<\/li>\n<li>Central safe<\/li>\n<\/ul>\n<\/div>\n<div>\n<h4>Guest room<\/h4>\n<ul>\n<li>One seat per guest<\/li>\n<li>Desk with lighting and a power socket<\/li>\n<li>Full-length mirror, luggage rack and hairdryer<\/li>\n<li>Drinks available in the room<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p class=\"hs-note\">The requirements of the lower star categories also apply. This section shows the additional requirements for this category.<\/p>\n<\/div>\n<\/details>\n<details class=\"hs-level\">\n<summary><span class=\"hs-stars\" aria-hidden=\"true\">\u2605\u2605\u2605\u2605<\/span><span class=\"hs-level-name\">4 stars<\/span><span class=\"hs-count\">41 requirements in total<\/span><span class=\"hs-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"hs-level-body\">\n<div class=\"hs-columns\">\n<div>\n<h4>Hotel facilities and services<\/h4>\n<ul>\n<li>Lobby with seating and beverage service<\/li>\n<li>Reception service for 14 hours; staff physically available 24 hours a day<\/li>\n<li>Staffed bar or lounge<\/li>\n<li>Staffed breakfast buffet<\/li>\n<li>Minibar\/maxibar or beverage room service for 12 hours<\/li>\n<\/ul>\n<\/div>\n<div>\n<h4>Guest room<\/h4>\n<ul>\n<li>A choice of pillow types<\/li>\n<li>Comfortable seating with a side table or shelf<\/li>\n<li>International TV channels<\/li>\n<li>Ample bathroom storage space<\/li>\n<li>Bathrobe and slippers on request<\/li>\n<li>Additional bed linen change on request<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p class=\"hs-note\">The requirements of the lower star categories also apply. This section shows the additional requirements for this category.<\/p>\n<\/div>\n<\/details>\n<details class=\"hs-level\">\n<summary><span class=\"hs-stars\" aria-hidden=\"true\">\u2605\u2605\u2605\u2605\u2605<\/span><span class=\"hs-level-name\">5 stars \u2014 highest category<\/span><span class=\"hs-count\">58 requirements in total<\/span><span class=\"hs-chevron\" aria-hidden=\"true\"><\/span><\/summary>\n<div class=\"hs-level-body\">\n<div class=\"hs-columns\">\n<div>\n<h4>Hotel facilities and services<\/h4>\n<ul>\n<li>24-hour reception service<\/li>\n<li>Staffed bar or lounge<\/li>\n<li>Breakfast buffet with waiter service<\/li>\n<li>Breakfast menu available through room service<\/li>\n<li>Restaurant open seven days a week<\/li>\n<li>Minibar and 24-hour food and beverage room service<\/li>\n<li>Valet parking, doorman and luggage service<\/li>\n<li>Ironing, shoe-cleaning and sewing services<\/li>\n<li>Transfer or limousine service<\/li>\n<li>Evening turndown service<\/li>\n<\/ul>\n<\/div>\n<div>\n<h4>Guest room<\/h4>\n<ul>\n<li>Single beds with a mattress width of at least 0.90 m<\/li>\n<li>Double beds with a mattress width of at least 1.80 m<\/li>\n<li>Full blackout facilities<\/li>\n<li>Desk with a surface area of at least 0.6 m\u00b2<\/li>\n<li>In-room safe<\/li>\n<li>Iron\/garment steamer and ironing board on request<\/li>\n<li>Bathrobe and slippers in the room<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<p class=\"hs-note\">The requirements of the lower star categories also apply. This section shows the additional requirements for this category.<\/p>\n<\/div>\n<\/details>\n<p class=\"hs-note\">See also the <a href=\"https:\/\/www.hotelstars.eu\/estonia\/\">Hotelstars Union criteria<\/a>.<\/p>\n<\/section>\n<section id=\"hs-process\" class=\"hs-section\" aria-labelledby=\"hs-process-title\">\n<h3 id=\"hs-process-title\">How does the application process work?<\/h3>\n<p class=\"hs-lead\">Five steps from application to your star classification certificate.<\/p>\n<ol class=\"hs-steps\">\n<li><span class=\"hs-step-number\" aria-hidden=\"true\">1<\/span><br \/>\n<h4>Digital application<\/h4>\n<p>Submit a digitally signed application.<\/p>\n<\/li>\n<li><span class=\"hs-step-number\" aria-hidden=\"true\">2<\/span><br \/>\n<h4>Review and scheduling<\/h4>\n<p>EHRL reviews your application and arranges an inspection date.<\/p>\n<\/li>\n<li><span class=\"hs-step-number\" aria-hidden=\"true\">3<\/span><br \/>\n<h4>Criteria checklist<\/h4>\n<p>The hotel completes the HSU criteria checklist.<\/p>\n<\/li>\n<li><span class=\"hs-step-number\" aria-hidden=\"true\">4<\/span><br \/>\n<h4>On-site inspection<\/h4>\n<p>The classification committee carries out an on-site inspection.<\/p>\n<\/li>\n<li><span class=\"hs-step-number\" aria-hidden=\"true\">5<\/span><br \/>\n<h4>Decision and registration<\/h4>\n<p>The committee makes its decision. The hotel receives a certificate and is registered in the <a href=\"https:\/\/www.hotelstars.eu\/estonia\/\">HSU database<\/a>.<\/p>\n<\/li>\n<\/ol>\n<\/section>\n<section id=\"hs-fees\" class=\"hs-section hs-tint\" aria-labelledby=\"hs-fees-title\">\n<h3 id=\"hs-fees-title\">Fees<\/h3>\n<div class=\"hs-panel\">\n<h4>Classification inspection \u2013 processing fee<\/h4>\n<p>Fee = number of rooms \u00d7 the per-room rate for the star category applied for, subject to the minimum fee.<\/p>\n<p class=\"hs-mobile-hint\">Scroll the table horizontally to view all columns.<\/p>\n<div class=\"hs-table-wrap\" role=\"region\" aria-label=\"Processing fees table\" tabindex=\"0\">\n<table>\n<thead>\n<tr>\n<th scope=\"col\">Star category<\/th>\n<th scope=\"col\">Member<\/th>\n<th scope=\"col\">Non-member<\/th>\n<th scope=\"col\">100 rooms: member \/ non-member<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<th scope=\"row\">Minimum fee<\/th>\n<td>350 \u20ac<\/td>\n<td>450 \u20ac<\/td>\n<td>\u2014<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">1\u2605 \/ hostel<\/th>\n<td>\u20ac4.00\/room<\/td>\n<td>\u20ac5.50\/room<\/td>\n<td>400 \u20ac \/ 550 \u20ac<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">2\u2605\u2605<\/th>\n<td>\u20ac4.50\/room<\/td>\n<td>\u20ac6.50\/room<\/td>\n<td>450 \u20ac \/ 650 \u20ac<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">3\u2605\u2605\u2605<\/th>\n<td>\u20ac5.50\/room<\/td>\n<td>\u20ac7.50\/room<\/td>\n<td>550 \u20ac \/ 750 \u20ac<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">4\u2605\u2605\u2605\u2605<\/th>\n<td>\u20ac6.50\/room<\/td>\n<td>\u20ac9.00\/room<\/td>\n<td>650 \u20ac \/ 900 \u20ac<\/td>\n<\/tr>\n<tr>\n<th scope=\"row\">5\u2605\u2605\u2605\u2605\u2605<\/th>\n<td>\u20ac7.00\/room<\/td>\n<td>\u20ac10.00\/room<\/td>\n<td>700 \u20ac \/ 1000 \u20ac<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><strong>Classification renewal: \u20ac100<\/strong><\/p>\n<p><strong>EHRL members receive a 30% discount on processing fees.<\/strong> Additional costs, such as a repeat inspection after deficiencies have been addressed, are charged separately in accordance with the EHRL price list.<\/p>\n<\/div>\n<div class=\"hs-panel\">\n<h4>Annual fees<\/h4>\n<p>The annual fee depends on the number of rooms and the star category.<\/p>\n<div class=\"hs-formula\"><span>\u20ac1 per room<\/span><span>+<\/span><span>\u20ac25 per star<\/span><\/div>\n<p><strong>Example:<\/strong> a 3-star hotel with 100 rooms. \u20ac1 \u00d7 100 + \u20ac25 \u00d7 3 = <strong>\u20ac175 per year<\/strong>.<\/p>\n<\/div>\n<\/section>\n<section class=\"hs-section\" aria-labelledby=\"hs-benefits-title\">\n<h3 id=\"hs-benefits-title\">Why apply for HSU stars?<\/h3>\n<p class=\"hs-lead\">An official quality mark communicates your hotel\u2019s standards clearly and credibly.<\/p>\n<ul class=\"hs-benefits\">\n<li><span class=\"hs-check\" aria-hidden=\"true\">\u2713<\/span>\n<div>\n<h4>A quality mark recognised across Europe<\/h4>\n<p>A clear indication of quality for guests from Estonia and abroad.<\/p>\n<\/div>\n<\/li>\n<li><span class=\"hs-check\" aria-hidden=\"true\">\u2713<\/span>\n<div>\n<h4>Verified hotel standards<\/h4>\n<p>Helps demonstrate your hotel\u2019s standards in tenders and business partnerships.<\/p>\n<\/div>\n<\/li>\n<li><span class=\"hs-check\" aria-hidden=\"true\">\u2713<\/span>\n<div>\n<h4>Internationally comparable classification<\/h4>\n<p>The unified HSU system makes it easier to compare hotel standards across countries.<\/p>\n<\/div>\n<\/li>\n<li><span class=\"hs-check\" aria-hidden=\"true\">\u2713<\/span>\n<div>\n<h4>Greater guest confidence<\/h4>\n<p>An official classification helps guests understand what to expect before booking.<\/p>\n<\/div>\n<\/li>\n<li><span class=\"hs-check\" aria-hidden=\"true\">\u2713<\/span>\n<div>\n<h4>The right to use the official HSU mark<\/h4>\n<p>Classified hotels can use the official HSU mark and gain visibility through HSU channels.<\/p>\n<\/div>\n<\/li>\n<\/ul>\n<div class=\"hs-panel\">\n<h4>Classification committee<\/h4>\n<p>Hotel classification is carried out by a committee approved by the EHRL Board. It includes representatives from the hotel sector, consumer and travel organisations, and quality assessment. Committee members act impartially and maintain confidentiality.<\/p>\n<\/div>\n<\/section>\n<section id=\"ehrl-tarnid-jargmised-sammud\" class=\"hs-section hs-apply\" aria-labelledby=\"hs-apply-title\">\n<h3 id=\"hs-apply-title\">Start your star classification application<\/h3>\n<p class=\"hs-lead\">Download the form, sign it digitally and send it to EHRL.<\/p>\n<ol class=\"hs-steps\">\n<li><span class=\"hs-step-number\" aria-hidden=\"true\">1<\/span><br \/>\n<h4>Download the application form<\/h4>\n<p>Complete the form with your hotel\u2019s details.<\/p>\n<p><a class=\"hs-btn\" href=\"https:\/\/ehrl.ee\/wp-content\/uploads\/2026\/08\/2026_Majutusettevotte-jargu-taotlemise-avaldus.docx\" download>Application form (.docx) <span aria-hidden=\"true\">\u2193<\/span><\/a><\/li>\n<li><span class=\"hs-step-number\" aria-hidden=\"true\">2<\/span><br \/>\n<h4>Sign digitally<\/h4>\n<p>Digitally sign the completed application before submitting it.<\/p>\n<\/li>\n<li><span class=\"hs-step-number\" aria-hidden=\"true\">3<\/span><br \/>\n<h4>Send it to EHRL<\/h4>\n<p>Email your signed application to <a href=\"mailto:info@ehrl.ee\">info@ehrl.ee<\/a>.<\/p>\n<\/li>\n<\/ol>\n<\/section>\n<p class=\"hs-source\">Information based on the EHRL Board decision of 9 June 2026.<\/p>\n<\/div>\n"}]}],"3rd_level_menu_name":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - 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